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General support, technical, report problems, deadlinks & other tech queries
 #22518  by gtsmlu
 Thu Aug 10, 2017 8:32 pm
My computer updated about a week ago and since then, when I try to play a video, the video starts for a split seconds and then just thinks forever. If I click on the screen again, I get a box with a "!" on it and the screen just stays frozen. I checked to make sure my flash player was up to date and it is, so I'm not sure what needs to be done to fix this. Can anyone help?
 #22520  by gtsmlu
 Thu Aug 10, 2017 8:45 pm
I should mention that when the "!" appears, it says in the upper left hand corner that there was an "error loading media: file could not be played."
 #22525  by gtsmlu
 Fri Aug 11, 2017 11:16 am
I was using Edge. Using Chrome did the trick, so that should tide me over until you get the Edge portion fixed. Thanks.
 #22526  by deathr0w
 Fri Aug 11, 2017 11:53 am
Glad, it's working on Chrome - I'll update the thread once it's working on Edge :)